What's Included with Membership?
Common questions we receive concerning our guitar lessons, video streaming, and website accessibility..
Common questions about our lessons.
How many lessons do you offer?
We currently have 10815 lessons from 151 instructors, averaging 13 minutes in length. Every last one of these lessons is available for you to learn from once you become a member. If you have ever bought an instructional DVD before,imagine having hundreds of them for just $19.95.
How many lessons can I watch?
You can watch as many as you can handle! There are no charges for watching a lesson multiple times, and all lessons are included with your membership.
How long are your lessons?
Our average lesson is around 13 minutes from start to finish. Some lessons are 5 minutes while others are 60, depending on the subject and teacher. It is important to keep in mind that you are not simply getting a website which offers a random collection of 2 minute clips. Instead, you are gaining access the most comprehensive, complete set of guitar lessons in the world. Everything is well arranged and caters to your needs.
What comes with a lesson?
Each lesson we offer streams in a variety of qualities (from 360p all the way to 1080p and 4k for newer lessons), and comes with full lesson supplemental material (tabs, chord charts, backing tracks where necessary). Additionally, our lesson player offers the following features: (1) Slow Motion Replay, (2) A/B Looping, (3) Video Bookmarks to Save Position and (4) Automatic Progress Tracking.
Can I watch the Lessons anytime?
Absolutely! You can view any of our lessons any time of the day, any day of the week, 24/7. You can also view any lesson as many times as you want. There are zero restrictions on how many times you are allowed to view any of our lessons. You can watch every lesson from every single teacher on our site if you have 2,268 hours of free time!
Do you ever add new lessons?
We take pride in being the most active publisher of video guitar lessons on the web. Having 3 studios located across the United States, we typically film, edit and publish 5 new lessons each and every week.JamPlay will never be complete and will always be receiving updates in the form of new instructors and new lessons so that you can rest assured there will always be something new to learn.
Can I contact a teacher with a question?
Absolutely, there are multiple ways to interact with our teachers. First, we have Live, Interactive Q&A every day with full interactive chat and webcam-to-webcam capabilities. Next, we have Live Courses just about every week, which allows for full interaction. And finally, you can ask a teacher a question about any lesson at JamPlay and get a response! All of these are 100% free, and included with your membership.
Are artist Master Classes included?
Yes sir! Your membership includes all lessons, from all teachers since the day we founded JamPlay (over 10 years ago). This includes all song lessons, artist series lessons, live courses and more.
Are the Apps an extra charge?
No. The apps will allow you to login to your JamPlay Membership and view all the lessons we have to offer while on the go. The apps are free to download, but you need a paid, active JamPlay membership to view our lessons.
Do I need anything special to watch your videos?
The only thing you need to enjoy the JamPlay guitar learning experience is a computer and internet connection. To watch our Super High & 720p videos, you will need high speed internet. If you have a slower connection, there's no need to worry. Our system makes lower resolution / bitrate videos available.
How many teachers do you have?
We currently have 151 teachers and are always adding more. Each of our instructors presents their material from their own perspective, in their own unique manner. This allows you to learn from a knowledgeable, but diverse group of individuals. If you check out a lesson from Steve and don't quite understand, you can check out a similar lesson from Jim whom may make a lot more sense to you. This is the true beauty of JamPlay. For more information, visit the instructors page.
Will JamPlay work on a Mac or mobile device?
JamPlay is compatible with Macs, iPads, iPhones, iPods, and most Android phones, Blackberry phones, and PCs. The only exceptions are flashed-base objects. These include, but are not limited to, our games and live chat.
Explain this Money Back "Guarantee"
We provide a no questions asked, hassle free refund within 30 days of your signup. If you don't enjoy our service, then we don't want your money. Just call or email us and we will process your request.
Do I get everything with a Membership?
A JamPlay.com subscription gives you access to every lesson we have published, all live courses, teaching tools and libraries. There are no additional charges for watching any lesson multiple times.
What are your payment options?
We accept credit card (Visa, Mastercard, American Express, Discover, Diner's Club), as well as payments via PayPal.
Is cancelling an account a pain?
You can cancel your account with just 2 clicks. No phone calls, no emails, no hassle. We understand learning an instrument can be tough, so activating or cancelling your membership is made simple.
Can I upgrade a Monthly Membership?
Of course. You can upgrade your monthly membership to a quarterly or annual membership anytime you'd like. This option is available on your account settings page once you become a member. Upgrading will add time and extend your membership.
Can I call to join JamPlay instead?
Absolutely! You can call us anytime between 9am and 6pm (ET in sunny Florida) by calling 1-877-999-4-JAM.
Can I read some unbiased reviews?
We encourage you to do your research about our company. Read our Better Business Bureau profile, or our TrustPilot 3rd Party Reviews anytime... even the complaints... which we listen to more than the praise. We have worked tirelessly for 10 years to build and maintain strong relationships with all customers.
What are Toolkits?
Our Toolkits are downloadable content packs, which focus on a particular genre or skillset. Each Toolkit contains around 75 to 100 items (video courses, guided practice, audio JamTracks, etc). Select 1 free Toolkit with our Annual Standard Membership... or receive all 8 Toolkits with our Annual Pro Membership. You own the content for life, and can download it to your computer or device. All Toolkits were created exclusively for 2020, with the intention of solving common trouble spots and pain-points for aspiring guitarists.
Toolkits tie in with Membership?
By purchasing a One Year Standard Membership, you can select 1 free Toolkit.. or receive all 8 Toolkits with our Annual Pro Membership. Keep them for life. Just an awesome, free resource as our welcoming gift for you! These will never expire, and you will receive Lifetime Access to your selected Toolkits.
You give us a time and a communication medium (skype, phone, email, facebook live, or anything you use), and we will provide a teacher and an open ear. You name the topic, and you get the help you need. Get the 1-to-1 assistance you need to further your guitar journey. Exclusive to JamPlay Pro, this furthers the gap between "internet" guitar lessons and... JamPlay.com.
What are ownership credits?
These allow you download and own any lessons of your choosing. You own the lessons for life, and will always be able to either download them, or access them on the web. A JamPlay Membership is not required to access your lessons. Take your lessons on the plane, on the beach, or anywhere data restrictions can become a problem.
Purchase Toolkits separately?
Not yet. Toolkits are only available with purchase of a One Year Membership. We do intend on releasing them in the future for a price of $99.95 per Toolkit.
Are the Toolkits new?
All content, lessons, and JamTracks are 100% brand new for 2020. In total, there are 35 individual courses, 621 lessons, 443 JamTracks and over 1,000 pages of tabs. All told... it took our staff over 1,200 man hours to assemble these!